The Urban Greening Company Limited

Website Privacy Policy

The policy:
This privacy policy is for this website; and served by

The Urban Greening Company Limited, 
Hilken House,
Unit 10 Shottery Brook Office Park
Stratford upon Avon
CV37 9NR

(a private limited company, incorporated in the United Kingdom, company number 9463273) and governs the privacy of its users who choose to use it. It explains how we comply with the GDPR (General Data Protection Regulation) and the PECR (Privacy and Electronic Communications Regulations).

This policy will explain areas of this website that may affect your privacy and personal details, how we process, collect, manage and store those details and how your rights under the GDPR & PECR are adhered to. Additionally, it may explain the use of cookies or software, advertising or commercial sponsorship from third parties and the download of any documents, files or software made available to you (if any) on this website. Further explanations may be provided for specific pages or features of this website in order to help you understand how we, this website and its third parties (if any) interact with you and your computer / device in order to serve it to you.

GDPR May 2018 and Brexit

GDPR (General Data Protection Regulation) came into effect from May 2018. We will update this policy after the completion of the UK’s exit from the European Union (as required).

Note – the GDPR has been incorporated into UK legislation as the Data Protection Act 2018.

Commitment to Customers Privacy

The Urban Greening Company Ltd are strongly committed to protecting the privacy of our customers. This privacy policy explains our approach with regards to processing of our customers’ personal information.

We will hold your details on our internal systems. We do our best to ensure the security of your details by using up to date industry practices to guard against unauthorised access, use, disclosure or loss.

Note -Your personal details will not be used in ways to which you have not consented, either via implied or explicit consent.  All personal data provided by our prospective clients through this web site is provided under explicit consent (via our web forms).

It is possible to view our site without providing any personal details. However, without providing your details you will not be able to contact us using our web form or when contacting us by telephone or email.

Use of your Personal Information

We will only ask for personal information from you where it is necessary for us to provide services to you. We will only collect information where it is specifically and knowingly provided by you. For example, we will ask for your name, email and  telephone number and  when you contact us.

We will use this information to process your inquiry and for any subsequent contact relating to any services that we provide to you under any terms and conditions of engagement.

We keep a record of your emails to assist in our management of your interaction with us. Your telephone calls to us may be recorded and monitored for quality control, training and service delivery purposes.

Note – you will be notified in advance if that is the case.

Contacting You

We may occasionally need to contact you to enable us to fulfil your inquiry or services correctly.  You may opt out of future communications should you no longer wish to communicate with us.

Typical communication methods include:

  • Email
  • Telephone
  • Via the use our our social media platforms
  • SMS
  • WhatsApp
  • Letter

We may also contact you via newsletters and other digital updates that contains information and updates regarding data protection and information security.

Note – We generally restrict this communication to past and current customers however from time to time we may send this communication to those individuals that we consider may derive some benefit from having received it

Security Policy

As a company we understand the importance of security. We use a high qulaity, secure business grade hosted servers and when you give us personal information, such as your address or telephone number we do everything in our power to protect that information. Please note, however, that although we use technology and systems designed to ensure security, we cannot guarantee the security of your information.

External Website Links & Third Parties

Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites, similar to; , the BBC News Homepage or

Shortened URL’s; URL shortening is a technique used on the web to shorten URL’s (Uniform Resource Locators) to something substantially shorter. This technique is especially used in social media and looks similar to this (example: Users should take caution before clicking on shortened URL links and verify their authenticity before proceeding.

We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Policy & Usage

We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online. While we may have official profiles on social media platforms, users are advised to verify authenticity of such profiles before engaging with, or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.

There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page. You can find further information about some social media privacy and usage policies in the resources section below.

Use of Cookies

We use cookies for very limited purposes.  The cookies that are used are solely for the following purposes:

  • Tracking usage data for analytical purposes e.g. Google Analytics
  • Tracking usage and conversions for our online marketing campaigns e.g. Google Adwords

You can see our specific Cookie Policy and update your preferences here: Cookie Policy

Your Rights

We are committed to comply with the GDPR Regulations in our dealings with your personal data. The Regulation protects your personal data by providing, amongst other things, that the data we hold about you should be processed lawfully and fairly. It should be accurate, relevant and not excessive. The information should, where necessary, be kept up to date and not retained for longer than is necessary. It should be kept securely to prevent unauthorised access by other people. You have the right to see what is held about you and correct any inaccuracies, including the right to ‘erasure’.

If for whatever reason you are not happy with how we are adhering to the requirements of GDPR (Data Protection Act 2018) you can seek advice and guidance from the Information Commissioners Office (ICO) which is the appointed UK government regulator.

Changes to this statement

From time to time it may be necessary for us to update this Privacy Policy. We will highlight any such changes by posting them on our  website.

Last updated – 10th February 2022.